We are a luxurious destination hospital providing unmatched levels of care.
Your Journey Starts Now
Your journey with us begins with the very first phone call or email. If you decide to go ahead with a procedure you will be offered an appointment date. Before this date, you will have two pre-operation consultations. These can either be held remotely or in person.
Your first consultation will be to discuss your concerns and your desired outcomes. Together we will then work out which procedure is best for you.
Once you have decided on a procedure, we will send you detailed information customised to you and your needs. This will entail written and video content and will include everything you need to know including any potential risks and complications.
During the second consultation, we will go through your information pack together and will answer any questions you may have. We promise to provide you with all of the information you need prior to your surgery.
The highest quality patient experience
Do Not Take Our Word For It
Prior to surgery, we can pair you up with another patient who has had the same surgery as your planned procedure. You will be able to connect with them, ask them any questions and hear about their experience. A lot of paired individuals have become great friends and we are extremely proud of the community we help to create.
Before Your Surgery
You will have a telephone appointment with our pre-assessment nurse. You may be asked to visit the hospital for a blood test and heart monitor. You will then receive further information outlining everything you need to know before your surgery. This will include details such as what you can or cannot eat before the procedure and what you can or cannot do such as smoking and exercise. It will also let you know which medication or supplements you can or cannot take. The day before your surgery, you will receive a telephone call to reassure you and to check everything is sorted, including having your follow-up appointment booked.
On the day of your appointment
You will either be asked to arrive in the morning (between 7 and 7:30 am) or in the afternoon (between 12 and 12:30 pm). We know arriving for a procedure can be a daunting experience, but we take pride in providing an extremely tranquil environment and high-quality service to put you at ease and make the whole process smooth sailing. Our wonderful front-of-house team will welcome you on arrival and you will immediately feel at ease in our luxurious surroundings.
You will first be seen by your nurse, and then you will meet your anaesthetist and surgeon. After your surgery, you will be taken care of to the utmost level, ensuring you are comfortable and happy. If your procedure requires an overnight stay, you will be taken to your private room.
During your stay
During your stay, you will have a nurse who will be on call to take care of you at all times during the day and night. We also have a resident doctor who is additionally available all day and night. You will also have the opportunity to dine with us. We cater for all dietary requirements and provide a range of flavourful options, contributing to your luxurious hotel experience.
After your surgery
Even once you have left our doors, we will continue to provide you with unmatched levels of care. Your dedicated member of staff will always be a phone call away and you will have regular post-operative consultations and checkups with your surgeon when necessary.
FAQs
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You do not need to bring much with you as we ensure you have everything you need to be comfortable here. However, we do advise you to bring your phone charger with a long lead. Additionally bring cosy clothing, your toothbrush and toothpaste, and any medications you are already taking. We will provide ipad for entertainment and a dressing gown for comfort.
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We will provide with the medication you will need during your recovery (usually painkillers and antibiotics, sometimes blood thinners). It would also be advisable to ensure you have access to over the counter pain medication at home.
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After your surgery, you will be taken care of to the utmost level. If your procedure requires an overnight stay, you will be taken to your private room. During your stay you will have a dedicated nurse who will be on call to take care of you at all times during the day and night. Even once you have left our doors, we will continue to provide you with unmatched levels of care. Your dedicated member of staff will always be a phone call away and you will have regular post-operative consultations and check-ups with your surgeon when necessary.
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Each and every member of our team are highly trained and experienced so complications are extremely rare. All possible outcomes will be discussed with you before your procedure. When a revision is required due to a medical necessity such as an infection, free revisions are always provided due to our duty of care.
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If a revision is required due to reasonable aesthetic dissatisfaction within 12 months, we allow free revisions. It must be acknowledged however, that results do change over time due a variety of factors such as age and weight changes. This will be discussed and outlined before your procedure so you are completely aware of any possible outcomes and changes over time. If dissatisfaction is not due to a failure of the surgery and is a reasonable expected outcome, revision is of course an option but it will not be free of charge.
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When building our brand new location, we prioritised ensuring disability access. The entire theatre suite and in-patient rooms are all on the ground floor and are all accessible with regulated door way widths for wheelchairs. There are also lifts to take patients to other necessary floors. We have an outpatient room on the ground floor too.
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Due to advances in the anaesthetic, some procedures can now be carried out as day surgery such as liposuction, breast surgery, eye lifts, scar removal, and ear corrections. Once we've decided which procedure is right for you, we will discuss whether it will entail a shorter admission or an overnight stay with us.
